Diploma In Quality Management

You will learn important quality management principles and standards in this Diploma in Quality Management course. Addit...

Diploma

About this course

You will learn important quality management principles and standards in this Diploma in Quality Management course. Additionally, the course will provide you with an overview of quality management principles including Total Quality Management (TQM) and the Cost of Quality. This course will equip you for the crucial job of quality management, which is becoming more and more significant in enterprises worldwide.

What you’ll learn

Explain what the service quality gap means
Describe what is meant by customer satisfaction
Define the dimensions of service quality (reliability and responsiveness)
List examples of service industriesDefine what Service Quality is
Describe what Cost of Quality means and how it is measured
Describe Six Sigma Quality
Explain service quality management
Describe and explain ISO 9000
Explain Total Quality Management tools and external benchmarking
Define Total Quality Management and its tools
Describe an overview of Quality Management

BHD 2,450

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Course Details - Mentor